Question 1

Will I keep my own phone number?

Accepted Answer

Yes. A travel eSIM adds a data-only plan alongside your existing SIM, so your usual number stays active for calls, texts and messaging apps.

Question 2

When should I install my eSIM?

Accepted Answer

Install it over Wi-Fi before you travel. The validity period starts when the eSIM first connects to a network in your destination, not when you install it.

Question 3

Which phones support eSIM?

Accepted Answer

Most phones released from 2018 onwards support eSIM, including recent iPhone, Samsung Galaxy, Google Pixel and many others. Use our compatibility checker to confirm your model, and make sure the phone is carrier-unlocked.

Question 4

What happens if I use all my data?

Accepted Answer

Your connection stops when the plan allowance is used. You can purchase another prepaid plan at any time — nothing is charged automatically.

Question 5

Can I use hotspot/tethering?

Accepted Answer

Hotspot is supported on most plans. Any exceptions are listed on the plan before you buy.

Question 6

How quickly is my eSIM delivered?

Accepted Answer

Within minutes of payment after the wholesale partner confirms provisioning. Your QR code and manual installation details are sent to your checkout email.

Question 7

Can I get a refund?

Accepted Answer

If an eSIM has not been installed and activated, contact support and we will help with a replacement or refund in line with our terms.

Frequently asked questions